Shipping policy

Shipping Policy
At Ratnavaali, every jewellery piece is crafted to be cherished for a lifetime. We are committed to delivering your order safely, securely, and with complete peace of mind, both within India and worldwide. 

🌐 Shipping Coverage & Carriers
We offer fully insured shipping to both domestic and international destinations using trusted global logistics partners: 
  • India: Shipped via reliable domestic courier partners.
  • United States (USA): Shipped via DHL or UPS.
  • European Union (EU): Shipped via FedEx or DHL.
  • Middle East: Shipped via FedEx.
  • South America: Shipped via DHL.
  • Australia & New Zealand: Shipped via DHL. 

⏳ Order Processing & Handling Time
  • Domestic (India): 2–3 business days.
  • International (Global): 3–6 business days.
  • Details:
    • All orders are processed after successful order confirmation and verification.
    • Orders placed on weekends or public holidays will be processed on the next business day.
    • Ratnavaali reserves the right to verify or cancel any order in the event of incomplete information, suspected fraudulent activity, or product unavailability. 

🚚 Delivery Timelines
  • Domestic (India):
    • Transit Time: 4–6 business days
    • Estimated Total Delivery: 6–8 business days 
  • International (Global):
    • Transit Time: 4–7 business days
    • Estimated Total Delivery: 7–13 business days
Please note: Delivery timelines are estimates and may vary due to customs clearance, courier operations, weather conditions, or other unforeseen circumstances.

💳 Payment & Tracking
  • Payment Methods: We accept both Prepaid and Cash on Delivery (COD) orders. Please note that Cash on Delivery (COD) is available ONLY within India. All international orders outside of Indian borders must be prepaid. 
  • Order Tracking: Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number and a tracking link. 

🔒 Insured Shipping
Every Ratnavaali shipment—both domestic and international—is fully insured while in transit until it is successfully delivered to your doorstep.

🔄 Lifetime Returns
We proudly offer Lifetime Returns on eligible Ratnavaali jewellery.
  • Eligibility: The jewellery must be genuine Ratnavaali jewellery and must not be physically damaged, broken, altered, or tampered with.
  • Inspection: Products are subject to inspection upon receipt. Damaged jewellery may not qualify for a full refund.
  • Please refer to our Return & Refund Policy and Lifetime Buyback Policy for complete eligibility and valuation terms. 

📦 Damaged or Incorrect Deliveries
If you receive a damaged, incorrect, or incomplete order, please notify us within 24 hours of delivery. To process your claim, you must provide: 
  1. Your order number
  2. Clear photographs of the product and packaging
  3. A complete unboxing video recorded from the moment the sealed package is opened [1]
Claims submitted after 24 hours or without an unboxing video may not be eligible for review. [1]

🚢 Return Shipping
Ratnavaali provides complimentary return shipping for approved return, exchange, and buyback requests within India. (Note: International return shipping terms may vary based on location and valuation policies).

✉️ Contact Us
For any shipping or delivery-related questions, please contact us:
  • Email: contact@ratnavaali.com