Shipping policy

Shipping Policy

At Ratnavaali, every jewellery piece is crafted to be cherished for a lifetime. We are committed to delivering your order safely, securely, and with complete peace of mind, both within India and worldwide.

🌐 Shipping Coverage & Carriers

We offer fully insured shipping to both domestic and international destinations using trusted global logistics partners:

🇮🇳 India: Reliable domestic couriers

🇺🇸 USA: DHL or UPS

🇪🇺 European Union: FedEx or DHL

🇦🇪 Middle East: FedEx

🌎 South America: DHL

🇦🇺 Australia & NZ: DHL

⏳ Order Processing

Domestic (India): 2–3 business days

International: 3–6 business days

Processed after successful confirmation.
Weekend/holiday orders ship next business day.
Right reserved to verify or cancel suspicious orders.

🚚 Delivery Timelines

Domestic Total: 6–8 business days

International Total: 7–13 business days

Estimates may vary due to customs clearance, weather, or carrier operations.

💳 Payment, Tracking & Security

Payment Methods: We accept Prepaid and Cash on Delivery (COD). COD is available ONLY within India. All international orders must be prepaid.

Order Tracking: Tracking numbers and confirmation links are emailed immediately upon dispatch.

🔒 Fully Insured: Every shipment is fully insured in transit until successfully delivered to your doorstep.

🔄 Lifetime Returns & Claims

Lifetime Returns: Offered on eligible genuine Ratnavaali jewellery that is unaltered and undamaged. Products are subject to inspection upon arrival.

📦 Damaged or Incorrect Deliveries (Notice within 24 Hours):

To process a claim, please provide within 24 hours of delivery: