Refund policy

Return, Refund & Exchange Policy

At Ratnavaali, we are committed to providing timeless jewellery and an exceptional shopping experience. If you are not completely satisfied with your purchase, we are here to help.

Lifetime Exchange & Buyback

Every Ratnavaali jewellery piece is eligible for Lifetime Exchange and 100% Buyback, subject to our Buyback Terms & Conditions. Jewellery must be genuine Ratnavaali jewellery and must not be damaged, altered, or tampered with.

Returns

We accept returns for eligible products.

To qualify for a return:

The jewellery must not be physically damaged or broken.
Used jewellery is eligible for return or exchange, provided it remains in good condition and has not been intentionally damaged.
Products returned with signs of misuse, alterations, or physical damage may not qualify for a full refund.

Damaged, Incorrect or Missing Items

If you receive a damaged, incorrect, or incomplete order, please contact us within 24 hours of delivery.

To process your request, you must provide:

A complete unboxing video recorded from the moment the sealed package is opened.
Clear photographs of the product and packaging.
Your order number.

Claims made without an unboxing video may not be eligible for approval.

Refunds

Once your returned jewellery is received and inspected, eligible refunds will be initiated on the same day.

Refunds will be processed to the original payment method used while placing the order. The time taken for the amount to reflect in your account depends on your bank or payment provider.

Please note:

Jewellery returned in a damaged condition may not qualify for a full refund.
Ratnavaali reserves the right to determine the refund amount after inspection of the returned product.

Exchanges

Eligible jewellery can be exchanged at any time under our Lifetime Exchange Policy.

Customers may choose another Ratnavaali jewellery piece of equal or higher value. Any price difference must be paid at the time of exchange.

Return Shipping

We provide complimentary return shipping for approved return and exchange requests.

Our customer support team will guide you through the return process and arrange a secure pickup whenever possible.

Order Cancellation

Orders may be cancelled within 24 hours of placing the order, provided they have not been shipped or entered the manufacturing/customisation process.

If the order has already been shipped, the return process will apply instead.