Contact information

Contact Us
At Ratnavaali, we are dedicated to providing you with an exceptional luxury experience. Whether you have a question about our collections, need assistance with custom designs, or require help tracking your global order, our dedicated care team is here to assist you.

📧 Get in Touch
For all inquiries, order updates, or styling support, please reach out to our central customer support helpdesk:
  • Email: contact@ratnavaali.com
  • We strive to respond to all inquiries within 12–24 business hours.


💻 Experience Our Pieces Live
Can't visit our physical offices? No matter where you are in the world, you can explore our jewelry collections in real-time. Schedule a private video call with our team to view specific pieces, assess scale, and see the gemstone brilliance live.


🏢 Our Global Corporate Offices
To serve our global clientele, Ratnavaali operates out of prime diamond and gemstone hubs in India and Thailand.
(Please note: Our corporate offices operate by appointment only to ensure secure, private consultations).

📍 Indian Headquarters

Ratnavaali Corporate Office
Room 307, 3rd Floor, SNS Platina,
Vesu, Surat, Gujarat — 395007,
India

📍 Thailand & International Sourcing Office

Ratnavaali International Office
Room G-H-I, 34th Floor, Gems Tower Building,
249/211, Charoen Krung Road, Suriyawong,
Bangrak, Bangkok — 10500,
Thailand


⏳ Business Hours
  • Monday to Saturday: 10:00 AM – 7:00 PM (IST / GMT+5:30)
  • Sunday: Closed
  • Online orders and tracking portals remain fully operational 24/7.