Shipping Policy
At Ratnavaali, every jewellery piece is crafted to be cherished for a lifetime. We are committed to delivering your order safely, securely, and with complete peace of mind, whether you are ordering within India or from across the globe.
🌐 Shipping Coverage & Courier Partners
We ship both domestically within India and internationally across major global regions using fully insured express courier services.
- India: Shipped through trusted domestic logistics partners.
- United States (USA): Shipped via DHL or UPS.
- European Union (EU): Shipped via FedEx or DHL.
- Middle East: Shipped via FedEx.
- South America: Shipped Via DHL
- Australia & Newzeland: DHL
🗓️ Order Processing & Timelines
All timelines listed below refer to business days (excluding weekends and public holidays). All orders are processed only after successful order confirmation and verification. [1, 2, 3]
- Domestic (India):
-
International (Global):
- Handling Time: 3–6 business days
- Transit Time: 4–7 business days
- Estimated Total Delivery: 7–13 business days [1]
Note: Delivery timelines are estimates and may vary due to customs clearance, courier operations, weather conditions, or unforeseen circumstances.
💳 Payment & Fraud Verification
- Within India: We accept both Prepaid and Cash on Delivery (COD) orders.
- International: We accept Prepaid orders only via secure payment gateways.
- Ratnavaali reserves the right to verify or cancel any order in the event of incomplete information, suspected fraudulent activity, or product unavailability. [1]
📦 Order Tracking & Insurance
- Tracking: Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number and tracking link. [1, 2]
- Insured Shipping: Every Ratnavaali shipment—domestic and international—is fully insured while in transit until it is successfully delivered to your doorstep.
🌟 Lifetime Returns & Buybacks
We proudly offer Lifetime Returns on eligible Ratnavaali jewellery.
- Eligibility: The jewellery must be genuine Ratnavaali merchandise and must not be physically damaged, broken, altered, or tampered with.
- Return Shipping: Ratnavaali provides complimentary return shipping for approved return, exchange, and buyback requests within India.
- Please refer to our Return & Refund Policy and Lifetime Buyback Policy for complete eligibility, international return guidelines, and valuation terms. [1]
⚠️ Damaged or Incorrect Deliveries
If you receive a damaged, incorrect, or incomplete order, you must notify us within 24 hours of delivery.
- Required Evidence: To process your request, you must provide your order number, clear photographs of the product/packaging, and a complete unboxing video recorded from the exact moment the sealed package is opened.
- Claims submitted after 24 hours or without a continuous unboxing video will not be eligible for review.
📧 Contact Us
For any shipping, delivery, or custom clearance questions, please contact us:
- Email: contact@ratnavaali.com
